Frequently Asked Questions

Why use CGC instead of my credit department?

Think of our outsourcing service as an integral extension of your credit department, working within the parameters of your credit and collection policy to reduce Days Sales Outstanding and Write-offs, while ensuring an effective, professional approach to collections.

With the outsourcing option, is it obvious that the collection is being handled by an independent third party?

No, collection initiatives are structured and scripted to promote the illusion that the collection is being effected by your credit department, not an independent third party.

Why place an account for collection?

Place an account for collection if debtors have missed deadlines, broken promises, or displayed non-responsive / avoidant behaviour.

What if a debtor refuses to pay within a reasonable time frame?

CGC may recommend formal litigation. At that time you decide whether you wish to proceed with litigation through CGC’s legal department. CGC will not initiate any legal action without prior authorization from the client.

How will I know how my claim is progressing?

Progress can be monitored at any time via our Remote Account Monitoring Program. You can review and search individual debtor records, including the collector’s comments, accounting records and current status. We provide monthly status reports as well as direct access to your Customer Service Representative.

How does CGC manage calls?

All collection calls are queued to collectors’ daily call lists in priority sequence according to one of CGC’s 150 possible call statuses. No call back may be scheduled beyond the maximum allowable date and CGC collectors’ workloads are carefully managed to ensure they have the time, resources and support required to give each and every client the best service possible.

What are the fees?

There are no membership or subscription fees. You only pay commission on funds we collect on your behalf.

How can I get started?

Take a moment to fill out our confidential online form, complete the Contact Us form to tell us a little about you and your areas of interest, or call 416-491-1313.

What information does CGC keep on system?

All accounts – including collection calls, imaged documentation and financial transactions – are diarized, dated and time stamped for easy reference. Each correspondence is noted for its time, tone and tempo, as well as its result and corresponding follow-up. This ensures CGC staff negotiates in a knowledgeable and professional manner.