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With strengths in three key areas – people, technology and customer service – CGC is able to offer fast and effective service at all stages of the debt collection process.
People
- Multi-lingual staff
- Significant industry expertise – our management team has more than one hundred years of combined collection experience, our collection staff have an average tenure of 7.5 years with CGC
- Comprehensive training programs
- High ratio of staff to file count
Technology
- Proprietary collection software
- Clients have access to detailed information at the touch of a key stroke
- Accounts are automatically held and prioritized, based on disposition
- Imaging allows for instant access and quick transmission of data, creating a sense of urgency
- 100% of accounts are actioned within minutes
- System imposed follow up and call back time thresholds
Customer Service
- Dedicated collector and customer service staff with industry-specific knowledge and experience
- Reporting – an array of performance related data and customer specific templates
- Online access to real time, detailed account information
- Customized solutions – from custom work plans to IT solutions
- Timely responses to client requests
- Secure data storage environment
See what we can do for you by reviewing our proven, market-tested services:
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