Collection Services  
     
     
          

A leading provider of collections services with the proven ability to collect more money, faster

Collection ServicesWith strengths in three key areas – people, technology and customer service – CGC is able to offer fast and effective collection services at all stages of the debt collection process.

People

  • Multi-lingual staff
  • Significant collection service expertise – our management team has more than one hundred years of combined collection experience, our collection staff have an average tenure of 7.5 years with CGC
  • Comprehensive training programs
  • High ratio of staff to file count

Technology

  • Proprietary collection software
  • Clients have access to detailed information at the touch of a key stroke
  • Accounts are automatically held and prioritized, based on disposition
  • Imaging allows for instant access and quick transmission of data, creating a sense of urgency
  • 100% of accounts are actioned within minutes
  • System imposed follow up and call back time thresholds

Customer Service

  • Dedicated debt collector and customer service staff with industry-specific knowledge and experience
  • Reporting – an array of performance related data and customer specific templates
  • Online access to real time, detailed account information
  • Customized solutions – from custom work plans to IT solutions
  • Timely responses to client requests for diversified collection services
  • Secure data storage environment

See what we can do for you by reviewing our proven, market-tested services:

 

 
    
 

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Collection Group of Canada Inc.
2550 Victoria Park Ave., Suite 600
Toronto, Ontario M2J 5A9
Tel: 416-491-1313; Fax: 416-491-0860
Email: sales@collectiongroup.com
Concept, design and copywriting: Words at Work Advertising & Marketing
Web development: Twisted Pixel